I'm dealing with the death of a family member

We're so sorry for your loss, and we're glad we're able to support you at this difficult time. Dealing with the loss of a family member or other loved one is difficult, heartbreaking, and can be expensive, too. Let us help you get through this time.

You can't pour from an empty cup. You may have heard this before, and if you have, that's because it's true. As you go through the grieving process, taking care of yourself is of the utmost importance, even as you may be taking care of others and important details. Resources are available to help you and your family cope with your loss and understand important steps you'll need to take.

 

Spring Health, provides personal or family counseling to assist you with the loss and grieving process. Spring Health counselors are available at any time, day or night, for you or your family members. They also provide additional bereavement resources to help you cope with the many aspects of grief.

 

If you're in crisis, call (855) 629-0554 and select option 3.

 

You can also go to Spring Health to create an account and schedule an appointment with a counselor, or a Care Navigator who can help you learn more about what resources are available to you.

 

You can also access Work-life Support Resources, using passcode mscares, including articles and information on grief, or connect to Live chat to ask about more resources available in your community.

 

After a loss, you may need some time away from work for yourself or to spend with your loved ones. Whether you're using this time to take care of others or yourself, it's important to Microsoft that you have the time you need.

 

Use our Time Away page to understand what's available to you. 

If you've lost your spouse/domestic partner or dependent child, TenCode is a concierge service with expertise in survivor support that can help you after the loss of your family member.

 

  • If you're the executor of your family member's estate and aren't currently enrolled in Group Legal Insurance, legal services are still available to you. TenCode can refer you to Group Legal for Microsoft's Group Legal Survivor Support program.
  • If you find yourself in need of assistance managing the financial aspects of a spouse or domestic partner's estate, financial counseling services are available, provided by Ayco.

 

Note: These survivor support services are paid for by Microsoft and facilitated by TenCode.

Survivor Outreach Services (SOS), a concierge service with expertise in survivor support, can provide assistance after the loss of your family member. To get help:

 

  • Download the Survivor Support Program referral form, then send the completed form via email message to claims@tencode.com. Be sure to note that you're requesting "Microsoft extended family survivor support services."
  • SOS will provide resources specific to your situation.
  • If you're the executor of your family member's estate and aren't currently enrolled in Group Legal Insurance, legal services are still available to you. TenCode can refer you to Group Legal Insurance for Microsoft's Group Legal Survivor Support program.
  • If your family member has a life insurance policy, SOS can answer questions regarding life insurance paperwork.
  • Other available TenCode resources include help with notifying financial institutions, social media accounts, and the United States Social Security Administration.

 

Note: These survivor support services are paid for by Microsoft and facilitated by SOS.

More resources

Life insurance

Accidental Death and Dismemberment

Update beneficiaries

MetLife Group Legal Insurance