Cancer Navigation

Cancer navigation

Navigating a cancer diagnosis can be stressful but you don’t have to do it alone. Microsoft’s medical plans provide personalized support throughout your journey so you can move forward with confidence.

Microsoft provides access to cancer support services at no cost to all employees and their enrolled dependents aged 18 and older with a cancer diagnosis who are covered under a Microsoft U.S. health plan. Support programs vary based on the enrolled plan: Premera, Surest, or Kaiser.

See the Summary Plan Description for more details.

Thyme Care is a 24/7 evidence-based virtual cancer advocacy and navigation program offering individualized support in-between visits with your oncologist. If you have cancer, or are caring for someone with cancer, Thyme Care provides:

24/7 access: A Thyme Care expert is available anytime through confidential calls. You can also use Thyme Care Connect or text them for support with your questions or concerns.

On-demand nurse support: Whether you’re concerned about potential side effects, need help understanding test results or medications, or simply want more guidance. Thyme Care can translate what the doctors are telling you and provide information to help plan for the road ahead.

Collaborative care focused on you: Thyme Care takes care of your needs between visits and keeps your doctors and care teams updated, so you can rest assured that all the details are connected and nothing gets lost.

Support beyond the clinic: Get connected to the support and services you need. These may include financial help, transportation, in-home care, food assistance or community groups dedicated to supporting cancer patients.

Evidence-based resources: Receive clinically informed content tailored to you with trusted information and expert tips on preparing for treatment, handling worries, talking to doctors, strategies for improving your sleep, exercise routine, and emotional well-being.

Support for life after cancer treatment: Regular check-ins provide tips on ongoing care and helpful wellness information, including sleep, nutrition, exercise, mindfulness, and getting back to normal.

Navigate cancer with confidence. With Thyme Care, you can:

Learn about your diagnosis and treatment options
Address urgent concerns and unexpected challenges
Manage symptoms and side effects
Get emotional and mental health support
Identify financial assistance and get help with insurance navigation
Find in-network doctors or get help seeking a second opinion
Connect with other helpful Microsoft benefits

Thyme Care does not diagnose oncologic conditions or provide cancer-directed therapies, treatments, or prescription of medications. Thyme Care will not share your medical records or medical information with anyone, including Microsoft or your health plan, unless you specifically authorize such disclosure.

Ardynn is a no-cost virtual service for adult Surest members facing cancer that delivers personalized, evidence-based insights and comprehensive, whole-person support. Ardynn will help inform and advocate for treatment and care decisions based on the outcomes that matter most to you.

With Ardynn, you have access to:

A private advocate: Your Ardynn advocate, who is dedicated to you, will be as involved as you want them to be. They will tailor their engagement to best meet your needs and are available to you for as long as you need them. There are not hard and fast rules; rather, there is unwavering support.

Whole-person support: Your advocate will be there to help you with navigating medical decisions, emotional challenges, financial concerns, finding caregiver support, or attending to other practical matters you may face on your journey.

Trusted and relevant information: Learn about your diagnosis, prognosis, treatment options, and the near and long-term impacts of treatments so you can make the overall best quality of life decisions for you.

Evidence-based treatment decision support: Using Capire360, Ardynn’s proprietary tool powered with real-world data, you and your advocate can discuss insights on treatment outcomes of people like you (same age, sex, race, diagnosis and overall health status).

To learn more or schedule a visit with an Ardynn advocate, go to www.ardynn.com/surest. If you have questions, reach out to Surest at (866) 683-6440. Surest member representatives are available Monday through Friday from 6am to 9pm central time.

Kaiser has experts in nearly every type of cancer — all connected in one health network. No matter where you get day-to-day care, they can review and collaborate on your personal treatment plan. As a Kaiser member, you’ll receive access to:

Patient and caregiver resources for every step

Kaiser’s experienced care teams combine advanced medicine with compassion. Whether you’re a patient or caregiver, they can help you get the resources you need.

Collaborative teams of specialists

Kaiser primary care doctors and cancer care teams consult a vast network of specialists across the country. They collaborate to review and advise on treatment plans and share best practices.

Personalized treatment plans

Kaiser’s dedicated care teams build personal, trusting relationships to support you physically, mentally, and emotionally, so you and your loved ones can focus on what matters to you.

Integrated health records

Your electronic health record connects your whole care team to the latest information on your progress. They can view your visit notes and history at any time. That way, you can focus on your treatment and recovery — instead of repeating your health history at every appointment. You can also access your own records anytime on kp.org or in the Kaiser app.

Latest cancer protocols

With your total health in mind, Kaiser specialists regularly collaborate to share the latest cancer research, clinical trials, treatments, and best practices. And since Kaiser has treated more cancer patients than most providers, you’ll get the most advanced cancer treatments and experience available for even the most complex cancer cases.

To learn more about the cancer support resources available to you as a Kaiser member, click the link below for your location.