US benefits-eligible employees, their spouses/domestic partners, and dependent children can participate in the MetLife Legal Plan. Interns, visiting researchers, and external staff are not eligible.

The MetLife Legal Plan covers services from any attorney. If you use a network attorney, the plan pays 100% of the attorney's fees for most covered (and not excluded) services. In addition, you can save money even if your legal situation is not fully covered and not excluded, as MetLife provides 15 hours of network attorney time and services for non-covered matters. If you use an out-of-network attorney for covered (and not excluded) services, the plan will reimburse you based on the allowed indemnity benefit amount provided in the Summary Plan Description.

Finding an attorney

On the MetLife website, members have access to a guided experience to view coverage details and find an attorney. The MetLife Legal Plan also has lawyers available to answer your questions by email. You can submit a question directly through the website and receive a response from a network Attorney the next business day.

If you call, a Client Service Representative will verify your eligibility for services, make an initial determination of whether and to what extent your case is covered, and provide attorney referrals. You also have the option of working with the MetLife Attorney Scheduling team for assistance in setting up your initial consultation.

After you select a network attorney from the list, call the attorney’s office and indicate you are a member of the MetLife Legal Plan. The attorney will explain your coverage and advise if there are any third-party costs, such as filing fees or court costs, associated with your legal matter. If your legal matter is not fully covered, and you have exhausted your 15 hours for non-covered services, the attorney must provide you with a fee agreement prior to providing any non-covered services.

Self-help documents

The MetLife website features a self-help library that provides you with commonly used legal documents to deal with legal issues quickly and easily. In the library, you’ll find over 1,700 documents, including: 

• Living wills 

• Powers of Attorney 

• Deeds and promissory notes 

• Premarital agreements and more

Caregiving

The MetLife Legal Plan benefit includes unlimited access to Family First, a robust caregiving solution, at no additional cost. With Family First, you get digital tools and a confidential, multi-disciplinary team of highly trained experts who will examine your unique caregiving situations, create holistic care plans and provide the resources and guidance needed to make care-related decisions, delivering better outcomes for all.

This benefit covers a wide range of caregiving challenges, including but not limited to:

• Eldercare
• Child and adolescent wellbeing
• Cognitive issues and dementia
• Aging in place
• Homecare and placement
• Crisis intervention
• Mental health and emotional support
• Substance abuse and addiction
• New and chronic diagnosis
• Financial challenges, such as bill pay
• Insurance and Medicare navigation
• Powers of Attorney & wills

Identity and fraud protection

MetLife offers comprehensive and proactive identity theft, financial fraud and online protection through Aura. Aura is an all-in-one digital safety solution that helps keep employees’ assets, identity, family, and tech safe from online threats. 

Your plan provides you with assistance online and over the phone with the following services:

• Financial fraud protection (including credit monitoring)
• Identity theft protection
• Privacy and device protection
• Family safety

Your plan covers up to 10 adults no matter their relationship, age, or whether they live at the same address. Each enrolled adult gets their own private, full-feature Aura account and their own $5M insurance policy. Parents and legal guardians can add unlimited children under 18 years old.

Tax preparation and filing

MetLife has partnered with TurboTax to offer tax preparation and filing services. This offering includes preparing and filing one individual or joint federal and state tax return with any TurboTax “Do It Yourself” online product at no additional cost. Access your Tax Preparation benefit via your online account at members.legalplans.com.

• TurboTax Deluxe
• TurboTax Premier
• TurboTax Self-Employed

Additionally, you can:

• Get advice from a TurboTax expert or have a dedicated TurboTax Professional prepare and file taxes on your behalf at a discount.
• Enjoy easy access to various tax resources such as a tax refund estimator, tax bracket calculator, planning checklist, and tax tips.

Plus Parents

With your Plus Parents plan, in addition to the legal help you receive, your parents, parents-in-law, and grandparents have access to legal help for the issues they face, from estate planning to elder care matters and identity theft issues. The Plus Parents plan allows up to eight additional people to have coverage. To add family members after you enroll, go to the MetLife website.

The full list of coverages can be found in the Summary Plan Description.

If you have any questions, please visit the MetLife website or call MetLife Legal Plans at 1-855-234-1844.