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Caregiving is a rewarding and noble act, but can also feel overwhelming, stressful, and isolating. Microsoft partners with MetLife Legal Plans and Family First to provide you with customized caregiving solutions at no additional cost if you elect the legal plan benefit.
Once enrolled in the voluntary MetLife Legal Plan benefit, you automatically receive access to Family First caregiving services for complex care navigation at no additional cost to you. You can only enroll as a new hire or during the annual Open Enrollment period. Once you elect to participate, you may not cancel your group legal coverage except during the annual Open Enrollment period.
No matter the challenge, Family First will create a personalized caregiving plan to ensure peace of mind for everyone involved. They address issues related to:
Eldercare
Special needs childcare issues
Counseling and mental health
Legal and financial challenges
Insurance and Medicare navigation
Social determinants of health
Navigating complex family dynamics
Expert homecare and placement
You’ll have a dedicated Care Expert with an average of 20 years’ experience and at least one of the following advanced qualifications:
Certified Advanced Social Work Case Manager
Cardiac Medicine Certification
Certified Case Manager
Certified Social Work Case Manager
Family First provides unlimited access to a confidential, multi-disciplinary team of highly trained experts who will examine your unique caregiving situation and create a holistic care plan for your loved one. Here’s what to expect:
Structured intake: Every case starts with a comprehensive intake with a dedicated Care Expert. Care Experts lead the Care Teams and serve as your single point of contact. Care Teams are comprised of licensed nurses, mental health counselors, social workers, case workers, and Harvard-trained physicians.
Expert discovery: The discovery process includes interviews with loved ones, virtual in-home assessments, medical records review, and much more. Instead of making assumptions, Family First Care Teams work with you to learn all they can about your situation, so they can provide the best possible support and assistance to you.
Comprehensive solutions: Collected data integrates into the AI-powered Expert Caregiving Platform, which helps Care Teams uncover gaps in care that others may miss. Comprehensive solutions and recommendations are presented in a personalized care plan to help get you and your loved ones on the right path.
Ongoing support: Care Teams offer continuing support to you and adjust care plans as circumstances change. On average, Family First works with you and four of your loved ones for 18 months.
Visit your MetLife Legal Plan account, choose the Injury and Insurance tile, then select Caregiving Support & Resources. This will redirect you to the Family First landing page where you can complete an intake form. You’ll receive a call back within 4 business hours from a Family First Care Expert.
You can also initiate service over the phone by calling Family First at 800-814-5410. Be sure to let them know you’re accessing the caregiving benefit provided through MetLife Legal Plans.
Contact Family First with any questions at (800)-814-5410. Representatives are available Monday through Friday from 5:00AM – 5:00PM Pacific Time.